Refund and Fulfillment Policy

Jaki validates the submitted N-number format before opening checkout. The public-record matching process begins after payment and does not require owner documents.

The Aircraft Privacy Report is ordinarily delivered as a private web report and email by the next business day after successful payment. If provider availability, conflicting evidence, or authorization review prevents that delivery, Jaki will send a review-in-progress notice with an updated deadline or offer a refund.

Jaki will provide a full refund when we charge you but cannot reasonably validate the request, cannot provide the purchased report, cancel the request for safety or authorization reasons, or fail to deliver within the stated deadline without your agreement to an extension.

If a duplicate charge occurs, we will refund the duplicate after verification. Approved refunds are returned to the original payment method; bank and card-network processing times may vary.

A completed report may contain one or more Not determined findings. Because that status accurately communicates an evidence limitation, it is part of the purchased report and does not by itself entitle the purchaser to a refund.

A result of no public exposure found, a public source’s later change or removal, or disagreement with an evidence-supported finding also does not by itself make the report undelivered. We will correct a material transcription, matching, or source-link error without charge.

Contact [email protected] within 14 days after delivery and include the order reference and a concise description of the issue. We may request information needed to verify the purchaser and transaction.

Nothing in this policy limits refund, cancellation, or consumer rights that cannot lawfully be limited.